As a result, customers can take out their policy, make any type of enquiry, present claims, send documentation and enjoy 24 hour road assistance, all in their own language, with a single call at a time which is convenient for them, whatever product they have purchased. In addition, the same department offers its policyholders a translation service for dealing with repair garages. The customer service in English is the only one in Spain which also makes it possible for the customer to make contact by telephone.
CUSTOMER SERVICE HELP LINES IN ENGLISH Online service LÃnea Directa also offers all its foreign policyholders living in Spain the possibility of making all their enquiries and carrying out all operations by email.
If customers write to this address, they will receive a quick, personalised reply in their own language to any type of question they might have or any enquiry they wish to make about their insurance. By dealing directly with policyholders, offering them a personalised service and committing itself to excellence and quality, LÃnea Directa has become the 5th largest Spanish insurer in only 15 years, with over 1.7 million customers. Included in this figure are over 60,000 foreign policyholders residing in Spain, who enjoy all the marvellous benefits which LÃnea Directa offers all its expatriate customers.